Terms of Service

1. Services

Peppermint's Cleaning Company ("we," "us") provides residential cleaning, commercial cleaning, mobile car detailing, laundry pickup and delivery, Power Hour Cleaning, and home organization services in the areas we serve. Specific services, scheduling, and pricing are agreed upon at the time of booking. We reserve the right to decline or adjust services where health, safety, or site conditions warrant.

2. Appointments, Cancellations & Rescheduling

Scheduled appointments are subject to availability. We kindly ask for at least 24 hours' notice for cancellations or rescheduling. Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee. We will make every reasonable effort to accommodate schedule changes. To cancel or reschedule, contact us as early as possible.

3. Access & Site Conditions

Clients agree to provide safe and reasonable access to the premises, including any entry instructions, parking, and pet considerations. We are not responsible for pre-existing damage, and clients should disclose any known hazards before service begins.

4. Quotes & Estimates

Quotes are valid for 30 days unless otherwise stated. Estimates are non-binding and may change based on actual property or vehicle condition, scope, customer-provided information, requested add-ons, access conditions, or other material differences discovered when providing the service. We will communicate any material scope or pricing changes to you before proceeding. This section does not authorize arbitrary price increases.

5. Payment

Payment is due per the terms agreed at booking or shown on your quote or invoice. We use Stripe to process online payments; Stripe handles payment card data, Apple Pay, and Google Pay on its own secure checkout pages, and we do not receive or store your full payment card number. Accepted payment methods are confirmed in your quote or invoice. Actual pricing may be adjusted if scope or site conditions differ materially from what was described.

6. Satisfaction

We stand behind our work. If you are not satisfied with a completed service, please contact us within 48 hours and we will make reasonable efforts to resolve the concern. This does not cover issues caused by pre-existing conditions, third-party work, or normal wear that occurs after service.

7. Shop & Purchases

This section applies only to physical merchandise purchased through our online shop. It does not apply to cleaning services, detailing, laundry, home organization, Power Hour services, gift certificates, affiliate purchases, or other non-merchandise transactions.

• Processing & shipping — Orders are generally processed within 2–5 business days when applicable. Carrier transit time is additional and is not guaranteed by Peppermint's. We do not guarantee specific carrier delivery dates.
• Lost, damaged, or incorrect shipments — Please contact us regarding lost, damaged, or incorrect shipments so we can investigate and determine the appropriate resolution.
• Returns — Physical merchandise may be returned within 30 days of delivery if it is unused, unworn, and in its original condition. You are responsible for return shipping unless the item you received was damaged, defective, or incorrect. Custom or personalized items and items clearly marked final sale are not returnable.
• Sales tax — Applicable sales tax is calculated at checkout when enabled and is added to your order total.
• Product availability — We may limit quantities or decline an order. If we cannot fulfill an order, we will notify you and refund any amount charged.

8. Referral Program

Our Give $25, Get $25 referral program is valid for qualifying Peppermint's residential cleaning services only. The referred customer must be a new Peppermint's residential cleaning customer. The referring customer receives a reward after the referred customer's first qualifying residential cleaning is completed and paid in full. Referral rewards have no cash value and cannot be exchanged for cash. Offers cannot be combined with other promotions unless otherwise approved.

Referral rewards currently do not expire, and there is currently no fixed maximum number of legitimate referrals per customer. We may reject fraudulent, duplicate, self-generated, manipulated, or abusive referrals. We reserve the right to verify eligibility and to modify or discontinue the referral program.

9. Text Messages (SMS)

Text messaging is optional. If you provide your phone number and consent to text messages, you agree to receive recurring service-related text messages such as service-request updates, appointment confirmations and reminders, scheduling and rescheduling updates, quote, invoice, and payment notifications, and service-status or customer-care messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. You can use Peppermint's services without consenting to text messages, and opting out of text messages does not prevent you from using our services. We do not sell or share your mobile number or SMS consent with third parties or affiliates for their own marketing or promotional purposes. A visual example of our SMS consent checkbox and details on how consent is collected are available at peppermints.co/sms-consent, and our Privacy Policy is available at peppermints.co/privacy.

10. Email Communications

We may send you transactional and service-related emails necessary to fulfill our service relationship with you, such as confirmations, quotes, invoices, and account notices. With your separate opt-in, we may also send optional marketing emails, which you can unsubscribe from at any time using the unsubscribe link in those messages or by contacting us.

11. Client Portal & Accounts

If you have a Client Portal account, you are responsible for maintaining the security of your login credentials and for activity that occurs under your account. Please contact us if you believe your account has been compromised. We may suspend or disable access to protect your account or our systems.

12. Photography, Video & Media Release

We frequently take "Before and After" photographs or short videos of areas inside your home. These are used strictly for quality control, staff training, and company marketing, including social media and our website. We will never capture personal items, sensitive information, family photos, or identifying house numbers — photos focus solely on the surfaces, rooms, and spaces being cleaned. By booking our service, you agree to this use of media unless you explicitly opt out. You may opt out at any time — before, during, or after your service — by emailing us at hello@peppermints.co or notifying your cleaner. Upon request, we will immediately refrain from taking photos or delete existing ones. This section addresses media we take while performing services; photos you upload are addressed in our Privacy Policy.

13. Affiliate Links & Third-Party Purchases

Some links on our website may be affiliate links. As an Amazon Associate, Peppermint's Cleaning Company earns from qualifying purchases made through those links, at no additional cost to you. Purchases made through third-party affiliate merchants are transactions with those merchants and may be subject to the merchant's own terms, privacy, shipping, and return policies. Peppermint's does not handle returns, refunds, or shipping for purchases made through third-party affiliate merchants.

14. Intellectual Property & Website Content

All content on this website — including text, graphics, logos, and design — is owned by or licensed to Peppermint's Cleaning Company and may not be copied or reused without our permission. You may view and use the site for your personal, non-commercial purposes.

15. Third-Party Links

Our website may contain links to third-party websites and services we do not control. We are not responsible for the content, terms, privacy practices, or policies of those third parties. Your use of third-party sites is at your own risk.

16. Website Use

You agree to use our website lawfully and not to misuse it, including not to disrupt its operation, attempt to gain unauthorized access, or submit false or abusive information through our forms.

17. Limitation of Liability

Our liability for cleaning services is limited to the value of the service provided. We are not liable for indirect, incidental, or consequential damages, or for items of unusual value unless specifically disclosed to us in writing before service begins. Clients are responsible for securing valuables and sensitive items. For shop purchases, our liability is limited to the amount you paid for the affected merchandise.

18. Governing Law

These terms and any dispute arising from or relating to them or to our services will be governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles.

19. Changes to These Terms

We may update these terms from time to time. When we do, we will revise the Last Updated date above. We are not able to send an individual email for every change, but we may provide additional notice where required by law or where a change is material. Continued use of our services after changes are posted constitutes acceptance of the revised terms.